Pietro Elia Comeri Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at)slownature.com. Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.


Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal of the purchase can send an email, indicating the order number and user name, to:

     info@slownature.com

4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not mandatory.

5. The goods must be sent back to:

     Via Ganaceto 13, 41121 Modena, Italy

6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with above, the site will refund the amount of the products subject to withdrawal within a maximum period of 10 days, including any shipping costs.

7. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has sent the goods back.

8. The right of withdrawal will not apply if the ASPIS Wear services and products are included in the categories of art. 59 of Legislative Decree 206/2005.

9. The site will reimburse using the same payment method chosen by the buyer in the purchase phase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

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