Sogoodtowear Return Policy

Can I cancel or change my order?

We can only cancel or change your order if the order is not prepared for shipping yet.

If you have placed multiple orders on the same day, it is possible to send these orders together. However, we can only combine your orders if the order is not yet prepared for shipment.

Please contact our Slow Nature support service as soon as possible.

Return policy

If the items comply with our return policy, you can return them 14 days after receipt. Returns after this period will not be accepted. The original shipping costs and duties are non-refundable. Gift cards are non-refundable.

All returned items must be in their original unwashed and unworn condition and must include the original packaging, including all tags. Refunds will be issued to the original form of payment.

Our return policy only applies to online purchases via our official website. If you bought your item via another supplier or store, we advise you to check their return policy.

How to return

  1. We ask you to send us an email via Slow Nature support on the website. Please make sure you give up a reason and enclose a copy of your receipt. If your item was damaged, we ask you to enclose a picture of the damaged item as well. Our customer service team will get back to you as soon as possible.
  2. You receive your online store credit or money refund once our warehouse receives and processes your item. This generally takes 7 working days.

For sustainability reasons, we want to minimize returning items together! Therefore, we decided to only provide funded shipping labels when your item was damaged or incorrect. For other reasons you can return the item, but the shipping label is not funded yet. This way we both take our responsibility and try to minimize returns. We want you to encourage to think carefully about any returning decisions.

How can I return an item bought in a store or other online shop?

Our return policy only applies to online purchases via our official website. If you bought your item via another supplier or store, we advise you to check their return policy.

When do I receive my refund?

The shipping and processing of international returns can take up to 21 days. When we have received your return, we will refund within 7 working days after we have processed the return.

Any refunds will be issued to the payment method you used to place your order. Please check this payment method. All refunds will be made by SOGOODTOWEAR so please make sure you have not overlooked the refund.

Contact our customer service team if you didn’t receive the refund within 30 days.