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Rhumaa B.V. Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at) Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.


Right to Return Articles

  1.  The customer is entitled to return any article to Rhumaa within fourteen (14) days of its delivery, without need to give any reason.  This right also extends to articles that have been reduced in price.  This has the effect of cancelling the purchase of that article and the customer will be refunded the amount already paid to Rhumaa for the said article.  Please note that we will not refund the shipping cost for the returned articles.
  2.  No refund will be made in respect of articles returned to Rhumaa after the said fourteen-day period.
  3.  Articles must be returned in accordance with the instructions set out on the packing slip enclosed with the articles.
  4.  Articles being returned must be in the condition generally accepted for normal use for approval of the articles, such as trying on articles in conventional shops.  If a customer wishes to exercise such right to return an article, the article must be returned to Rhumaa together with everything originally sent with it, in its original state and packaging, in accordance with the clear and reasonable instructions given by Rhumaa.
  5.  Rhumaa is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by Rhumaa.


We hope you are very happy with your item, but if you for any reason decide not to keep it, here is what you do:
You may return unused articles within 14 days of receipt.
Goods must be returned undamaged, unused and with their labels attached.
Online orders can’t be returned to other stores.

To return your order, please send the package to the following address:
Rhumaa B.V.
Wilgenweg 4
1031HV, Amsterdam
The Netherlands

Please Note:
Always include your order number(s) when you make a return to us. Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. We recommend using a postal service that insures the value of your returned products or gives you a proof of posting.


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