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Mimookids Barcelona Terms and Conditions

PRODUCTS

MIMOOKIDS sells its own products through the Website and manufactures them under the strictest quality standards only with sustainable materials and respecting fair working conditions.

MIMOOKIDS has made its best efforts to ensure that the colours of the products shown on the Website are as close to reality as possible. Notwithstanding the above, the colour of the products displayed on the screen may vary depending on the quality of the computer monitor or other factors. In this sense, MIMOOKIDS cannot guarantee that the colours that appear on the device from which you access the Website are exactly as they are in reality.

INDUSTRIAL PROPERTY

MimOOkids owns or has the necessary licences for the exploitation of all the contents offered on the Website, including texts, photographs, design, logos, graphics, trademarks, images, icons, colours and other multimedia content.

Under no circumstances may the User understand that there is total or partial transfer of the contents or licences of intellectual or industrial property rights from MimOOkids, and their use for commercial purposes is expressly prohibited.

If the User should detect any type of infringement of intellectual and/or industrial property rights, he or she must inform MIMOOKIDS by sending a letter to: info@slownature.com

PRODUCT RETURNS

Faulty products

MIMOOKIDS’s main interest is to achieve the highest level of customer satisfaction. In this sense, all its products meet the highest quality standards and are checked before being delivered to Customers.

However, if after receiving the order, there are errors in the product, size or colour, you must send an email to: info@slownature.com. MIMOOKIDS will reply to this e-mail as soon as possible with details on how to proceed in response to the circumstances.

In the event of errors in the delivery (size, colour or product not requested by the Customer): MIMOOKIDS will proceed to send the product in the size or colour that the Customer requested in his/her initial order, without charging the Customer for the delivery and transport costs of the second delivery and also reimbursing the Customer for the delivery costs incurred in order to return the product(s) to MIMOOKIDS for exchange provided that the Customer duly accredits these costs.

GUARANTEE OF PURCHASED ITEMS

In accordance with the applicable regulations, MIMOOKIDS shall be liable for manufacturing defects for a period of two years from the date of delivery of the product concerned, provided that the Customer informs MIMOOKIDS of this lack of conformity within two (2) months of becoming aware of it

The Customer must send an e-mail to: info@slownature.com notifying the incident related to the manufacturing defect in question. MIMOOKIDS will reply to this e-mail as soon as possible with details on how to proceed in response to the circumstances.

The Customer must prove the defect and return the defective product, if possible, in its original packaging, carriage prepaid. The return must be made within seven (7) business days of our email confirmation of your request.

Once the product has been received and its condition has been checked by MIMOOKIDS, if it indeed does have a manufacturing fault, MIMOOKIDS will replace the faulty product for another without defects or, where appropriate, repair the damaged product. In the event that neither repair nor replacement is possible because the faulty product is no longer sold or is out of stock, MIMOOKIDS will offer the Customer other similar products that can replace the faulty product. MIMOOKIDS will also refund the delivery costs incurred by the Customer to send the faulty product to MIMOOKIDS, if any.

In the event that the product(s) returned in accordance with the circumstances described in this section do not have the manufacturing defects covered by the legal warranty, MIMOOKIDS will inform the Customer, indicating the alternatives available to him/her in relation to it depending on the circumstances of the specific case (for example, but not limited to, return of the same product(s) with carriage paid in the condition in which they are found, replacement of the product(s) with additional cost, repair of the product(s) at the Customer’s expense, among others).

APPLICABLE LEGISLATION

These Terms and Conditions shall be governed by Spanish law, without prejudice to the mandatory rules applicable in each country of the Territory. In the event of a dispute that cannot be resolved amicably between MIMOOKIDS and the Customer, the competent courts shall be those of the city of Madrid, unless expressly provided for in the mandatory regulations that may be applicable.

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