Martina Lewe (hereinafter referred to as "Provider" or "we") operates an online shop for commercial purposes (hereinafter referred to as the "Website"). Martina Lewe offers customers on this website products under the brand name Meinfrollein® for purchase over the Internet.
All services provided to the customer are made exclusively on the basis of the following terms and conditions. Deviating regulations are only valid if they have been agreed between the supplier and the customer.
2.0 Conclusion of contract
2.1 The offers of the provider on the Internet are a non-binding invitation to the customer to buy goods.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract. The order is made by the customer, if he has entered all information during the ordering process and finally the order form by pressing the button "Buy" sent to us. Acceptance of a telephone order is not yet a legal acceptance on our part dar. The acceptance of the offer by us takes place only by bringing the goods for shipment to you.
2.4The subject of the contract is the goods ordered by the customer. Regarding the nature of the offer description applies, otherwise applies § 434 paragraph 1 sentence 3 BGB
3.0 Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If the delivery is made in several partial consignments, the revocation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last item.
In order to exercise your right of withdrawal, you must
63225 Langen Phone
by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse
to repay you until we have the goods back or until you have provided proof
that you have returned the goods, whichever is the earlier.
You have the goods and in any event not later than fourteen promptly
days from the date on which they notify us of any cancellation of this contract
(address for returns: Martina Lewe meinfrollein, Gutenbergstr.2, 63225 Langen, GERMANY) returned or to hand over. The deadline is met if you
send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods. The costs are estimated at a
maximum of about 6.99 EUR. You only have to pay for a possible loss in value of the goods,
if this loss of value is due to a
handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
End of revocation
Please note that we can only accept returns from the respective country of delivery. Upon conclusion of the contract your bank / credit card account will be charged. In the case of a return, a credit will be applied to your account / card, any losses due to currency fluctuations will not be refunded.
Model withdrawal form
If you want to revoke the contract, please fill out this form and send it back.
I / we hereby revoke the contract concluded by me / us for the purchase of the following goods:
(Name of the goods, order number and price, if applicable)
Goods ordered on:
........................... .. date
Goods were recieved on:
........................... .. date
Name and address of the consumer
........................... .. date
.................................................... Customer signature
(only with written revocation)
4.1 All items are shipped promptly, if available from stock. Delivery
dates within Germany:
Unless otherwise agreed, the delivery to the delivery address specified by the customer at the latest within four working days (Monday to Friday, holidays excluded) after issuing the payment order to the referring bank (in advance) or after conclusion of the contract (for immediate payment ).
Delivery dates within the EU:
Unless otherwise agreed, the delivery will be made to the delivery address specified by the customer no later than within five working days (Monday to Friday, holidays excluded) after the payment order has been sent to the transferring bank (in advance) or after conclusion of the contract (in case of immediate payment).
Delivery dates outside the EU:
The delivery time is according to experience two to fourteen working days, so that the delivery at the latest within fourteen working days (Monday to Friday, holidays excluded) after issuing the payment order to the referring bank (in advance) or after conclusion of the contract (in case of immediate payment). For deliveries to countries outside the EU, the purchaser is liable for additional customs duties and charges, the amount of which we can neither influence nor predict. You can find out more at your local customs office. Please note that any foreign bank charges may be borne by you. We therefore recommend SEPA transfer. Customs duties, import VAT and handling fees will not be refunded in the event of a return.
4.2 If an item is not available at short notice, we will inform you by e-mail about the expected delivery time, if we have an address from you. Your statutory rights are unaffected.
5.0 Packaging and shipping costs
We calculate shipping costs according to our current price list, see shipping costs & delivery.
Shipping within Germany free shipping with DHL GOGREEN or Deutsche Post GOGREEN
Shipping EU is a shipping fee of 12,90 EUR.
International shipping costs a shipping fee of 25,00 EUR.
The shipping costs are clearly communicated to you in the shopping cart system and on the order page.
The delivery charge includes VAT. Since VAT is calculated on the flat rate depending on the purchased goods, it can be reduced if goods are purchased at lower VAT rates (eg when purchasing books).
This means that the shipping fee can only be finally calculated during the ordering process. However, it can not be higher, but lower only in your favor.
6.0 Payment, retention of title
6.1 All prices quoted are in euros and are inclusive of VAT. In each case, the prices and shipping costs listed in the offer at the time of ordering apply.
6.2 For delivery within Germany, the following payment methods are possible:
- advance payment
(The customer is obliged to pay the purchase price after conclusion of the contract by bank transfer to our account.)
We will send an order confirmation by e-mail. After the amount has been received on our account, the goods will be shipped.
Please make the payment only after receipt of the order confirmation. Please indicate your name and the invoice number as the reason for your transfer, so that we can match your receipt of payment to the order.
6.3 Until complete payment, the delivered goods remain our property (retention of title in accordance with §§158, 449 BGB). The customer must notify us of foreclosure measures by third parties in surrendering goods without delay, handing over the documents necessary for intervention; this also applies to any other kind of impairment. Irrespective of this, the customer must already inform the third party in advance of the rights existing on the goods.
If transport damage to the goods is detected, we ask the recipient to immediately report damage to the carrier (shipping service). Other recognizable transport damages are to be claimed in writing within 8 days after receipt of the goods.
However, the omission of this complaint has no consequences for your statutory claims. Furthermore legal regulations shall apply.
We are not liable for defects that have arisen as a result of incorrect handling, normal wear and tear or due to external influences. For repairs on the goods in own contribution or by third parties, which took place without our written agreement, the warranty claim expires on us.
8.1 The provider is liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for guarantees is independent of fault. For slight negligence, the provider is liable only according to the provisions of the product liability law, because of injury to life, limb or health or because of breach of essential contractual obligations. The claim for damages for the slightly negligent breach of essential contractual obligations, however, is limited to the contract-typical, foreseeable damage, as far as not liable for injury to life, limb or health. The provider is liable to the same extent for the fault of vicarious agents and representatives.
8.2 The provision of the preceding paragraph (8.1) extends to damages in addition to performance, compensation instead of performance and the claim for compensation for futile expenses, for whatever legal reason, including liability for defects, default or impossibility.
9. Final provisions
The validity of the UN sales law is excluded, German law applies. With an order, the terms and conditions of the provider are recognized. Should any provision of these Terms and Conditions, for any reason whatsoever, be void, the validity of the remaining provisions shall remain unaffected.
The ineffective regulation will be replaced by the pertinent statutory regulation. If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.
The status of these terms and conditions is 5 March 2016
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The European Commission provides an online dispute resolution (OS) platform available at https://ec.europa.eu/consumers/odr . We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.