Martina Lewe Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at)slownature.com. Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.

 

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If the delivery is made in several partial consignments, the revocation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last piece.

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

They immediately and in any event not later than fourteen goods days from the date on which they notify us of any cancellation of this contract to us (address for returns: Martina Lewe, meinfrollein, Gutenbergstr.2, 63225 Langen, GERMANY) returned or to hand over. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods. The costs are estimated at a
maximum of about 6.99 EUR. You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

End of revocation

Please note that we can only accept returns from the respective country of delivery. Upon conclusion of the contract your bank / credit card account will be charged. In the case of a return a credit will be made to your account / card, any losses due to currency fluctuations will not be refunded.

Model withdrawal form

If you want to revoke the contract, please fill out this form and send it back.

At

MeinFrollein
Lewe design
Martina Lewe
Gutenbergstrasse 2
63225 Long

I / we hereby revoke the contract concluded by me / us for the purchase of the following goods:

..............................................................................

..............................................................................

(Name of the goods, order number and price, if applicable)

Goods ordered on:

........................... .. date

Goods were recieved on:

........................... .. date

Name and address of the consumer

........................... ..

........................... ..

........................... ..

........................... .. date

.................................................... Customer signature

(only with written revocation)

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