Please kindly send us a message with your Name and Order number to email@example.com. We will help you to manage the return. We normally respond within 24 hours. In case you have not heard back from us, please, drop us a message directly on the web site here.
Right of withdrawal concerning material Products
The User who holds the status of consumer who, for whatever reason, is not satisfied with the purchase of the material Products, has the right to withdraw from the contract without any penalty and obligation to provide a reason, within a period of 30 days from the day of delivery.
It is agreed that the right of withdrawal is excluded in the following cases:
o supply of customised or clearly personalised packaged Products;
In order to withdraw from the contract, the User shall contact the Holder at the email address firstname.lastname@example.org. The User will receive instruction on how to return the Product. The sending of the notice may validly be replaced by returning the product was purchased, provided the same terms. The delivery date to the post office or to the forwarder will be valid between the parties.
In case of withdrawal, the Holder will reimburse the payments received by the User, as well as the delivery costs without undue delay and no later than 30 days from the withdrawal notice by the User.
The Holder shall refund the User through the same payment method used by the latter for the online purchase.
The User shall return the Products through a shipping carrier of its own choice and at its own expense,without undue delay and no later than 14 days from the withdrawal notice sent to the Holder.
The User is responsible for the integrity of the Product as long as the good is in his possession and shall take all the appropriate measures to preserve the product and do as much as possible to ensure that the product is returned at its best possible conditions, including the undamaged original packaging, instruction manuals, accessories and any separate item and other component. The Product must not have been handled in ways which are not strictly necessary to establish the nature, characteristics and functioning of the Product.
The Holder will not take into consideration requests for Product return in case the Product returned is malfunctioning due to misuse, negligence, damage or physical alterations, either aesthetic or superficial, tampering or improper maintenance or wear and tear.Optional form for enforcing the right of withdrawal
Optionally, the User may withdraw from the Contract by completing the following form, that must be sent at the email address email@example.com before the expiration of the withdrawal period:
I hereby communicate the withdrawal from the purchase contract of the following goods/services _
Order number: _
Name and surname:
E-mail address associated with the account from which the order was made: _
Date : _