If you want to return an item purchased on our marketplace, please send us a message here. Please, provide us with order number and we will help you manage your return. Below you will find more information about the Vendor Returns Policy.
Refund / Cancellation Policy
We want a happy customer so if you are not happy with your item, contact us so we can start with the return process
Before we sent any products for our customers, we double check if the product has any damaged, so , please, as soon as you get your delivery, inspect it and if it has any damage, let us know so we can return, refund or replace your order.
Marita Seta Unipessoal lda will not make any change or not accept the return of any products if the item has been used, washed, or not labeled, or has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
Marita Setas Unipessoal lda. reserves the right to check the products carefully before agreeing to any exchange or return.
we will only refund / replace products which are in the original condition as shipped.
You have fifteen (15) days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from www.slownature.com
To be able to proceed to process the return of products you must get in touch with us, so we can give you the information and documents required to go through with the return.
In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.
After receiving the product, Marita Setas Unipessoal Lda. will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. the refund will be made within 30 days from the date on which you requested the return.
The rights recognized by current legislation are in any event safeguarded.