Malia Lab by Amato Flavia Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at)slownature.com. Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.

 

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in Article 5.1, must send Malia Lab a communication to that effect, within the time specified. 
In case of withdrawal, the customer must send back the products in our stores within 14 (fourteen) days from the same withdrawal, to the following address:
Malia lab by Flavia Amato via provinciale 157 88065 Guardavalle Marina (CZ) - Italy

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, in accordance with the normal diligence, without there being are signs of wear or dirt, in compliance with the following conditions:
the right of withdrawal can be applied to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (ex .: accessories, accessories, etc.); in order for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging) and any documentation and accessory equipment: labels, tags, tags, seals, etc.), the shipment, until the certificate of receipt in the warehouse indicated by Malia Lab, is under the full responsibility of the customer; in case of damage to the goods during transport, Malia Lab will notify the Customer, to allow him to file a timely complaint against the courier chosen by him and obtain the related reimbursement; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal, Malia Lab will not respond in any way for damage, theft, loss occurring during or in any case depending on the shipment for return.
Malia Lab will refund the Customer full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. loss occurring during or in any case depending on the return shipment.
Malia Lab will reimburse the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. loss occurring during or in any case depending on the return shipment.
Malia Lab will reimburse the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.

In any case, the Customer will not incur any costs as a result of such reimbursement, except for the return costs related to the shipment. Malia Lab may suspend the refund until receipt of the returned product or until the Customer proves that he has correctly returned the product, whichever is earlier.

In any case, the Customer will forfeit the right of withdrawal in cases where Malia Lab ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or original internal packaging;
the product is missing elements integrating it and / or accessories (eg. closures, laces, buckles, etc.).
the product is missing the disposable seal
In the event of forfeiture of the right of withdrawal, Malia Lab will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.

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