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ID LAB S.r.L. Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at) Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.



You can exercise your right to withdraw from this contract within fourteen (14) days from delivery without any obligation to state your reasons. You will be asked if you wish to share your reason(s) for the sole purpose of improving our service but you have the right to refrain from replying.

In case multiple Products were ordered in a single order yet shipped separately, the latest delivery date will be considered.

To exercise your right of order withdrawal, you can send a withdrawal declaration in which you declare your wish to recede from the purchase contract either via e-mail to

The processing of the withdrawal in our system will not be immediate.


If you decide to recede from the contract, all of the made payments will be refunded, including the shipping fees from ID LAB to you (except the extra fees in the case in which you had chosen a shipping option other than the standard shipping offered by ID LAB), with immediate effect and within a maximum of fourteen (14) days from the date in which ID LAB has received the notice of the recession of the contract.

The refund will be made in the original form of payment selected at the time of order placement.

The refund may remain in stand-by until we have received the returned Product(s).

All costs associated with your return are your responsibility except when otherwise stated and specified that ID LAB will sustain them
If you have paid duties for delivery, after the return you will be able to request a refund of such costs from the relative Customs office.

Please be advised that the Products will have to be returned strictly within fourteen (14) days from the date in which the contract recession has been communicated. The recession period is considered valid if the Products are shipped back before the fourteen (14) day period has passed from its communication.

Please be advised that you can return only new, unworn and intact Products in their original box (including any accessories, labels, tags, seals, etc.).
All returns are subject to verification of original sale, and ID LAB reserves the right to limit returns and/or refuse them and return the Products to the shipper in case the Products are used, not intact or lacking the original box and/or accessories or are in any case unfit for resale.

In case of refusal of the return, you will be contacted by Customer Care via e-mail at the address that you provided in the order and we will return the Product to you; it will be your responsibility to arrange the pick up and sustain the shipping fees.


For ID LAB, quality is a fundamental key value. For any communication regarding a defect or a nonconforming aspect of the Product(s), we invite you to contact our Customer Care, we will be happy to assist you.

ID LAB is responsible for the nonconformity or the defects of the Products that you purchase on the Site as per the applicable laws.
If you have basis to believe that the Product that you have purchased is damaged, presents a defect or is nonconforming, you can return it by initiating the return procedure by filling out the form here. The shipping fees of the return due to a defect or nonconformity are initially at your expense (except if you use our courier) and will be refunded to you if, at the time of quality control of your Product on our premises, the stated defect or nonconformity will be confirmed.

If, following inspection, the defect or non conformity is confirmed, all of the costs sustained by you, including the cost of the Product and that of the shipment, will be refunded.

If the defect or non conformity is not recognized following inspection, we will ship the Product in question back to you and the relative shipping fees will be at your charge.

We do not refund Products that have been:

Damaged due to inappropriate use or negligence (including but not limited to exposure to chemical or caustic substances, flame, elevated heat, sharp objects, etc.).

Damaged due to inappropriate use or activity other than that for which they are intended (for example, use of footwear to practice sports or footwear for professional use, etc.).

Not purchased from our Site.

For which the warranty period has expired.

ID LAB provides a warranty for the Products for two years and, in either case, for the period established under the applicable law, if greater than such term.

Note: the life expectancy of ID LAB Products depends on the individual use of the Product, the conditions of use, and the habits of the owner. Products damaged due to regular wear and tear are not substituted.

Customer Care is available for any information you may need, please feel free to contact us for any questions and/or comments.

Products that are returned back to you because not considered defected, that you fail to receive/do not collect will be left in storage as per the terms established by the courier. Beyond such term, the courier will return the package to us. In such a case, you authorize ID LAB, after 30 days, to donate the Product to charity to those entities or organizations chosen by ID LAB at their discretion or to dispose of them without refunding the amount paid by you. You will, in either case, be informed accordingly by Customer Care via e-mail at the e-mail address you provided in your order.


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