How can I cancel or change my order?
We can only cancel or change your order if the order is not prepared for shipping yet.
If you have placed multiple orders on the same day, it is possible to send these orders together. However, we can only combine your orders if the order is not yet prepared for shipment.
Please contact our customer service as soon as possible.
What about out of stock items?
When an item is out of stock, we do our best to restock them if we can. Our essential collection is updated regularly but our seasonal items will not be restocked very often. Don’t hesitate to contact our customer service team if you have any questions about sold out items.
How can I track my order?
After your order has been processed, you will receive a shipping confirmation by email within one working day. This email will provide you with a link to trace your order.
Please note: if you have not received your order within 6 (Europe) or 14 (Global) working days, please contact our customer service.
Is delivery on another address possible?
It is possible to have your parcel delivered to a different address than your billing address. Please be sure that you are known at this address, to ensure your parcel will be delivered successfully.
Please note: if you choose to have your parcel delivered to you at work, always make sure you put the name of the company in the address field, as well as your own name.
One item is missing in my order - what can I do?
It can occur that something went wrong with processing your order. Are you missing an item of your order, please contact our customer service. We’d like to as you to mention your complaint and order number. Our customer service will take care of the problem as soon as possible and will search for the right solution together with you.
I received a damaged item - what can I do?
Sometimes it can occur that something went wrong with your order. Are you missing an item of your order or is the item you received damaged, please contact our customer service together with your order number. Our customer service will take care of the problem as soon as possible and will together with you search for the right solution.
I received a wrong item - what can I do?
It can occur that something went wrong during the delivery process. If this happens, please contact our customer service with the order number. They will take care of the problem as soon as possible and will search for the right solution together with you.
How do I take good care of my purchase?
Every Goodforall bv item needs a little bit of love to last you a lifetime. The bags are finished with a natural protection layer. The longer the product is used, the more beautiful it gets. We recommend to treat your Goodforall bv item with one of the sustainable care products available in our webshop.
Do I have guarantee on my products?
There is a 12 month guarantee on every Goodforall bv bag. If you have received a damaged item or if the item breaks down after a short period of time, Goodforall bv will provide a suitable solution.
To return the product, contact customer service. Enclose a photo and your proof of purchase to claim the warranty. We will do our utmost to look into and resolve any issues.
What happens with my personal information?
We protect your personal information. The information we need to process your order is saved to this end. Only when needed to process the order information is shared with parties that execute part of the service Goodforall bv offers. All personal information is treated confidentially, aligning the law the General Data Protection Regulation (GDPR).
If you have any questions, don’t hesitate to drop us a message here.
See the full collection of Goodforall bv here.
Notice. The Purchase Agreement is concluded directly between the Seller (Goodforall bv) and the Buyer. Slow Nature has designed and manages an electronic commerce platform to allow to gather companies producing eco–sustainable, recyclable and other eco-friendly goods, by connecting Sellers and Buyers for the purposes of online commerce. If you have any issues with your purchase, please do not hesitate to contact Slow Nature support.
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