If you want to return an item purchased on our marketplace, please send us a message to info(at)slownature.com. Please, provide us with order number and we will help you manage your return. Below you will find more information about the Vendor Returns Policy.
Sometimes, just sometimes, what you buy is not quite what you expected and if you feel you want to return or exchange your frames then we’ll make it as easy as possible for you to do so.
THE BIG PRINT
Returns or exchanges are permitted, provided:
- the product has not been worn and is returned in its original condition.
- the product is returned in its entirety with all the originally included accessories, packaging and paperwork.
- you have the receipt/proof of purchase.
Regretfully, we can’t accept merchandise that does not satisfy those criteria. Frames that were not purchased on our website will not be accepted under any circumstances.
PROCESSING THE REFUND
To return your unworn eyewear, please follow these simple steps: Here are the
- Please email within 2-5 days of receiving to inform us of your return and whether a refund or exchange is required. Please detail the item you wish to return, adding a brief note as to why you are returning.
- Following confirmation of receipt of your email from our Customer Services (they’re very nice you know), you then have 30 days to return the item(s) to us.
- Pala is not responsible for any damage occurred to the item during return postage and it is advisable to ensure adequate, protective packing is used. All returns and exchanges to be posted with the original order confirmation form. On the slip is Farther and Sun Ltd’s return address:
PALA ATTN: RETURN/EXCHANGE C/O RMI Services Ltd 18 Blackberry Business Centre Brambleside Uckfield East Sussex TN22 1QQ United Kingdom
If you are returning with the UK and Northern Ireland then (whoop!) you can arrange your free return here. It really is that simple.
- If you are returning an item and you are from outside the UK and Northern Ireland then regrettably we are unable to fund the cost of a return. Hopefully one day when we’re big enough to do so then we will and we’ll all be happy with that.
- Please keep proof of postage. If your return doesn’t reach us and we don’t receive your item then we will not be able to refund… and you’ll be disappointed, we’ll be disappointed… in general there will be disappointment.
- Refunds will be credited to the card or Paypal account used to make the original purchase. Returns/exchanges will be processed within 3-5 business days upon item being received. Please note that it may take up to a few weeks for the credit to appear on your statement.