If you want to return an item purchased on our marketplace, please send us a message to info(at)slownature.com. Please, provide us with order number and we will help you manage your return. Below you will find more information about the Vendor Returns Policy.
| WITHDRAWAL OF ORDER |
5.1 You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.
If you have been charged for the items, you will receive a refund which will include Danya Deidre Weevers standard delivery costs and exclude the cost of the return of the items, should such a return cost have been generated.
5.2 If you wish to cancel or return your order, please provide us with notice in writing , preferably by using the pre-printed return form in your parcel, via email to info(at)slownature.com. You can also fill in and submit the standard form issued by your local Consumer Rights Authority. In each case, it must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance). We will do this as soon as possible! At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change.
This will not generate any additional charges.
5.3 If the item you have received is faulty, please notify info(at)slownature.com as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund. The provisions outlined herein do not limit any applicable statutory rights.
5.4 Slow Nature can ask the reason of return, but you are not required to give up.
| RETURNS |
6.1 Slow Nature guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and it’s packaging with care – please return items undamaged and unused, with all Danya Deidre Weevers' labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on). All shoes should be tried on a carpeted surface before wear. Shoes should always be returned in the same box they were delivered, and the shoe box must be protected and put inside a solid cardboard box, preferably the original Danya Deidre Weevers packaging. Shoes returned without the box may not be fully refunded. For hygienic reasons, underwear briefs, pierced jewelry, make-up and skincare products cannot be returned or exchanged (unless they are faulty). Swimwear briefs and swimsuits can only be returned or exchanged if the sanitary liner strip is intact.
6.2 All Danya Deidre Weevers' parcels contain a return form for you to use if you decide to return any items. Please remember we do not refund the return cost and that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items, Slow Nature will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided Danya Deidre Weevers have received the items or evidence of you having sent back the items. Please keep the collection point receipt as proof of postage so we can transfer the return cost back. Peel off the return label and attach to the outside of the parcel, making sure that you cover the original address label. Please hand the parcel in at your collection point or post office. You are liable for damage to the garments until we receive them at our warehouse, so in case of a dispute, we recommend that you keep the collection point receipt as proof of postage.
6.3 Drop off your items to be returned at a post office or pick-up point location, as outlined in 5.2 above.
6.4 If the consumer exercises his right of termination, he reports to send this within the cooling-off period by means of the return form.
6.5 Danya Deidre Weevers will obviously satisfy customers. If you are not satisfied with an item, you have 14 days to return the item to Danya Deidre Weevers, as outlined in 6.1 above
6.6 After 14 days the items can not be returned. Upon returning after the occasion of an incorrectly supplied or a defective product, Danya Deidre Weevers pay the return costs.