Please kindly send us a message with your Name and Order number to Slow Nature support. We will help you to manage the return. We normally respond within 24 hours.
We would appreciate any comments regarding our merchandise or the manner in which your order was handled. Our customer service team can be reached by clicking here. If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date for an exchange or refund.
In the unlikely event of faulty goods, please be kind to them, please contact us by clicking here, with your order number and nature of the fault
There is no need to contact us when returning items that are unsuitable.
* Please fill in the returns form included with your order, stating if you require an exchange or refund as well as the nature of your return. ie, faulty item / doesn’t fit etc.
If you have lost this then please send us an email explaining your reasons.
The return address is: CANUSSA Calle Filipinas, 27 Valencia 46006 Spain.
If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility.
• The item(s) are your responsibility until arrival at our warehouse. Therefore, please ensure you send the parcel using a secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
• Products must be sent back with the original correct product packaging (including product bag), otherwise they will not be accepted
• All returns (including the product packaging) must arrive back to us in a re-saleable condition (unless faulty).
• Product bags must NOT be used as postal wrapping.
• We will send an email to you once the return has been processed.
• Your refund will be credited back to the same credit/debit card or paypal account used to make the original purchase. Please allow up to 28 days for your refund to be processed. Original delivery charges are non-refundable.
• Please note that refunds for goods bought as gifts can only be reimbursed to the debit or credit cardholder (the original payer).
• If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.
• Failure to adhere to these conditions will result in the product being returned to you without refund.
• In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.
If you have any questions don’t hesitate to drop us a message here. We check our mailbox all the time and will respond to you ASAP.