Please kindly send us a message with your Name and Order number to email@example.com. We will help you to manage the return. We normally respond within 24 hours. In case you have not heard back from us, please, drop us a message directly on the web site here.
Right of Revocation and Cancellation Policy:
As a consumer you have the right to cancel this contract within fourteen days without giving reasons. The period begins as soon as you or a third party entitled to accept the goods and who is not the carrier has received the goods. In order to exercise your right of withdrawal, you must notify Slow Nature (E-Mail: firstname.lastname@example.org) by means of a clear statement about your decision to cancel this contract.
Alternatively, you can also revoke the purchase contract with us by simply returning the goods to us within 14 days of receipt of the goods. The day on which you send the goods back to us, addressed to us, is decisive for compliance with the 14-day period.
In order to make the revocation easy for you, you are welcome to use our enclosed sample revocation form, in which you enter your data. The use of the revocation form is voluntary.
Sample Revocation Form
If you want to cancel the contract, please fill out this form and send it back to us.
- To the Cano Clothing Company GmbH, Hansaallee 321 (Hall 18), 40549 Düsseldorf, Germany, e-mail email@example.com
- I/we (*) hereby revoke the contract concluded by me/us (*)
on the purchase of the following goods
- ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable
Consequences of Revocation
If you cancel the contract, we shall refund to you all payments we have received from you, including delivery charges (except for additional costs resulting from your choice of a different method of delivery from the cheap standard delivery we offer), immediately and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract. For this refund we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
We will bear the costs of returning the goods if your order is from Germany, if your order is from the rest of the world you will bear the direct costs of returning the goods in the event of cancellation.
You are only obliged to compensate us for any loss of value of the goods if the goods suffer a loss of value due to handling of the goods which was no longer necessary for testing the condition, properties and functionality of the goods.
End of the Cancellation Policy
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