Alba Organic and Ethical Wear srl Returns Policy

If you want to return an item purchased on our marketplace, please send us a message to info(at) Please, provide us with order number and we will help you manage your return.  Below you will find more information about the Vendor Returns Policy.


Returns and refunds

Buyer can request to return the purchased goods within 14 days from the delivery date.

In case of return, the Buyer notifies the Seller with his intention to return the goods by sending via email the Return Form. After that, the Buyer ships the goods to the Seller within 14 days.

The returned goods have not to be used, worn, washed, modified or damaged; the identification tag has to be attached to the goods with the disposable seal; the products have to be returned in their original packaging. The Buyer is responsible for any value reduction due to manipulation of the goods which was not necessary for checking their characteristics.

The Seller confirms via e-mail to the Buyer the reception of the Return Form.

Return effects

In case of return, the Seller refunds to the Buyer the full amount paid by the Buyer, including shipping costs. The Seller has the right to suspend the refund until delivery of the returned goods.

The refund will occur trough the same payment method used by the Buyer. In case of payment via bank transfer, the Buyer will provide the Seller with its bank details.